Vermont system (VCHIP) goes live with

OpenFox® Criminal History Records Application

 

The State of Vermont Computerized Criminal History system (VCHIP), using the Computer Projects of Illinois OpenFox® Criminal History Records Application , went live on October 6, 2008.

 

This brings the number of OpenFox® Criminal History Records Application systems installed to six states including: Alabama, Iowa, New Hampshire, Rhode Island, West Virginia, and now Vermont. The OpenFox® Criminal History Records Application replaced a system installed by Spillman Data Systems.

CPI prides itself in outstanding customer services, technical support second to none, and rapid system development which are three of the many reasons our clients refer new business to us again and again. But don’t take our word for it...

Mr. Bruce A. Parizo, Deputy Director, Vermont Criminal Information Center

Good Morning Lorne:

 

In these troubled times people tend to dwell on the negative so I thought I would ask your indulgence to spare a minute for me to dwell on the positive.

 

CPI representative Michael Koga and George Wang spent the last seven days at our facility as we deployed the new Vermont Criminal History system.  As you are aware any deployment of this type can be stressful and experience problems.  I had a strict timeline that I was following and I worked with both to ensure we could accomplish the deployment on schedule.  I worked closely with Mike on the schedule and George worked diligently to ensure the software was functional and the data in place.  The end result was that we stayed on schedule and the cutover was precise to the minute and occurred without incident and was seamless to our user community.  That in itself was a great accomplishment.

 

More importantly however was the fact that Mike and George worked closely with myself and staff members for seven days and displayed the highest level of professionalism.  Mike stayed focused as we worked through timeline issues and software issues ensuring our needs and requirements were met.  George presented training for our staff on two separate days while continuing to debug the software.  His knowledge of the software and our needs is impressive but his patience and dedication is inspiring.

 

I cannot speak to Mike and George's experience but at no point during the seven days do I recall a single conflict or harsh word being spoken.  During the entire process both Mike and George remained amiable (despite the inherent pressures) and professional.  I commend them both for their efforts and look forward to dealing with them as we move forward to fine tune the system.

 

Thank you for your time and I hope you have a great day!

 

Bruce

 

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Bruce A. Parizo, Deputy Director

Vermont Criminal Information Center

103 South Main Street

Waterbury, VT  05672

 (802) 241-5224