Technical Lead, Program Management


We’re looking for an innovative problem solver that loves to lead by example and inspire team performance. Your success will be driven by your hands-on expertise crafting technology solutions and commitment to excellence.

The Technical Lead serves as a multi-faceted liaison between the Program Management Office (PMO), sales and marketing, software development, support center, and our customers. In this role, you will leverage your industry knowledge, a comprehensive understanding of the OpenFox® product suite, and a broad array of technical skills to implement products and solutions for the Law Enforcement Community. The successful candidate will be a customer-focused self-directed problem-solver providing software solutions knowledge throughout the full product life cycle.

Primary Responsibilities

  • Confer with customers to elicit, analyze, and validate detailed functional requirements and current operating procedures
  • Interpret and translate customer business, functional, and technical requirements into high-quality requirements-related work products, such as use cases, requirement specifications, process flows, activity diagrams, and test cases
  • Collaborate with application developers, sales engineers, subject matter experts, and customers to establish the design solution and analyze tradeoffs between usability and performance needs
  • Assist customers in the configuration of, and migration to, the OpenFox® product suite throughout the project life cycle
  • Deliver work products, including (but not limited to): message key configurations, form creation/updates, and XSLT stylesheets
  • Develop and maintain procedures, documentation, training materials, and user manuals
  • Analyze and diagnose application errors and performance issues
  • Conduct product demonstrations and training for new CPI employees and customer personnel on the OpenFox® product suite
  • Clearly communicate status, risks, and issues to program management
  • Knowledge sharing with team members

Qualities Of Successful Candidates

  • Highly self-motivated
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Demonstrate creativity and out-of-the-box thinking to provide solutions
  • Proficient operating outside of the job description
  • Ability to work effectively with others in a collaborative team environment to achieve desired outcomes and business results
  • Provide a positive customer experience
  • Able to complete complicated and elaborate work tasks that may seem challenging to analyze

Required Skills

  • Ability and willingness to support multiple customers in a fast-paced environment
  • Possess problem-solving, troubleshooting, and analytical skills
  • Possess excellent written and oral communication and interpersonal skills
  • Ability to engage in public speaking
  • Ability to handle highly sensitive and confidential criminal justice data
  • Must be able to work outside of standard business hours on an “on-call” or “as needed” basis
  • Willingness to travel throughout the United States as required
  • Be able to work daily from our corporate headquarters in Bolingbrook, IL
  • College degree or equivalent combination of education and relevant experience

Preferred Skills

  • Familiarity with UNIX/LINUX environments
  • Experience with XSLT stylesheet development
  • Experience developing and delivering virtual or in-person training curriculum and materials
  • Previous law enforcement or criminal justice knowledge or experience
  • Experience working with Google software such as Gmail, Sheets, Drive, etc.

Background Check

CPI has contracts with State, Federal, and Local Law Enforcement Agencies. As a result of this activity, CPI personnel comes into contact with sensitive data, including Criminal History Records. Therefore, each candidate must pass an extensive background check.

We would love to hear about your skills. Apply Here:

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