Messenger Workstation

Introduction

OpenFox Messenger is used by more law enforcement users than any other workstation software.  No other workstation software provides the same combination of power, ease of use, and information security.  Messenger is a cost-effective solution that allows an agency to provide its officers with more information, better information, and more timely information than was ever possible before.

Features Overview

Messenger works just like an email program, and you can share images and other documents just as easily as you do through email.  The only difference is that Messenger communications are secured to the standards of any dedicated law enforcement network. Highlights include:

  • Familiar interface – Modeled after standard email software such as Microsoft® Outlook, Messenger is intuitive and easy to use. Just like an email program, your messages are organized into folders.
  • Multiple monitor capability – Forget about swapping between windows to view your responses.  Messenger conveniently displays your list of responses right next to the message text.
  • Save time – Tired of copying information from a response message and pasting it into a form?  Messenger provides links directly in the message text.
  • Code lists – When you select an NCIC code from a list, Messenger immediately displays the text meaning of the code right in the form.  Using Messenger, you’ll never have to guess if you have the right code selected again.
  • Make it yours – With so many user-selected options, Messenger allows each individual to custom tailor the software to their own unique preferences.
  • Help files – Messenger includes complete electronic copies of the following national standard manuals right in the application.  Best of all, the information in these manuals is updated every time new changes are released.
Messenger-Main2
Messenger-Hit

Hit Confirmations

A positive hit response from NCIC, Messenger displays a link to cast the return into a YQ transaction. When this is clicked, Messenger opens the YQ form and fills in the destination, case number (OCA), NCIC number (NIC), request type (TYP), and record identifier fields. In the case of a wanted person record, that includes the name (NAM), date of birth (DOB), and sex (SEX) fields. The message casting options can be customized to fit the exact requirements of the state’s users; however, Messenger typically provides the following casting options out of the box:

  • Send a hit confirmation (YQ) when an NCIC hit is received
  • Respond (YR) to a received hit confirmation request (YQ)
  • Mark an NCIC record as located after the hit has been confirmed by the entering agency
  • Send QR and IQ queries directly from NCIC III responses
  • Prefill demographic data for NCIC enter wanted person (EW) transaction from the data in an NCIC III response

Image Handling

Messenger natively supports images, whether the images are returned from NCIC, an in-state hot files database, a driver license return (in state and out of state), or as part of an NLETS TIPS (Targeted Interstate Photo Sharing) message. When received at an agency, the image is displayed directly in line with the rest of the message content. Images can be saved to a computer or printed right from the message display. This can be useful if an agency wants to print out a full page copy of an image without the rest of the message text. The user can zoom the image in or out, crop the image, rotate the image, flip the image horizontally or vertically, and adjust the brightness or contrast of the image right in the Messenger application Messenger also allows users to send files and documents to another user or agency as easily as through email. Attachments are secured to CJIS standards and above the high standards of dedicated law enforcement networks.

Messenger-ImageHandling2

Messenger Workstation in Action

This OpenFox® product is currently in use by:

  • Indiana State Police
  • Texas Department of Public Safety
  • The United States Air Force
  • And Many More
Soldier working with laptop in headquarters building

Messenger Workstation Product Sheet

Download PDF

Want to know more?

Feel free to reach out to us.

Contact Sales