Getting Back on Their Feet: How to Improve Well-being in Law Enforcement and How Mea: Connexus Can Help

There is no effect without a cause, and it’s been expected that with budget cuts and staff shortages in US law enforcement, prices will be paid for those left to pick up the pieces. If you have been reading our recent articles on police overtime and staff shortages, you will know that this has become a major issue across US Law Enforcement Agencies (LEAs). While it’s important to bolster and support law enforcement at this time, the workload increase is starting to impact the well-being of officers and staff.

Year after year, awareness and support for mental health well-being are increasing, yet we do not see the same support for police officers. In a paper published in the National Library of Medicine, an investigation of 434 officers was carried out and found that ‘12% had a lifetime mental health diagnosis and 26% reported current symptoms of mental illness. Of these officers, 17% had sought mental health care services in the past 12 months, but officers reported interest in help if a few key concerns were met, including confidentiality assurance.’

In this article, we will uncover what LEAs are doing to support their staff, what the issues are, and what else can be done to reduce the pressure on staff.

Initiatives to support law enforcement

A recent news story published by ABC News explores the latest New York Police Department (NYPD) scheme to boost morale and reduce resignations by offering flexible schedules. As stated in the article, ‘the flexible schedule comes amid a mass exodus of veteran officers.’

Keechant Sewell, NYC Police Commissioner, brought this plan to fruition to ensure staff receives adequate time with their families and a healthier work/life balance without jeopardizing public safety. The pilot program will see 400 officers take longer 10/12-hour shifts, with more days off in between.

In the May 2023 edition of the Police Chief Magazine, the month’s theme was officer health and well-being. This included poignant and insightful articles and case studies on methods of supporting wellness in Police Departments and how they have implemented change.

One feature discusses the Dallas Police Department (DPD) introducing a Wellness Unit to support officer welfare. ‘Checkpoints’ were established to assess officers that witness potentially harmful experiences, including homicide, suicide, or fatal crashes. Fellow officers conduct these checkpoints and consist of calls or meetings to provide support and a space to discuss the impact of dangerous encounters.

Why these initiatives are needed in law enforcement

In the case of NYPD, much like other departments, personnel are moving on to take other jobs for better pay and benefits in potentially safer communities. This leaves staff to carry the workload, leading to more hours in the form of overtime on an already limited budget that doesn’t have the resources to fund overtime.

Regarding the Wellness Unit in the DPD, group sessions were conducted to understand the well-being of staff and if they felt enough support was readily available. In the article, the findings state, ‘some officers expressed bottled-up frustrations due to a lack of support in the past, and other employees voiced concerns about previous inadequate efforts to help officers heal or the historical difficulty of understanding the burdens carried by police officers.’

What else can be done?

As we look at the future of law enforcement and ensure that wellness is, and continues to be, a top priority, one way to help reduce the demand on an officer or agent and increase morale is through utilizing secure remote video interview technology.

Using an online virtual interview platform, officers and staff can take witness, victim, and voluntary suspect interviews without traveling to physical locations, saving everyone time and increasing capacity to manage high demand better. Mea: Connexus can also be used to communicate internally in LEAs, providing another method of secure and private communication that could be used for health and wellness checks on a highly confidential platform.

Mea: Connexus is a secure, tamper-evident remote video platform designed specifically for investigations and important meetings. Hosted on Microsoft’s Azure Government cloud, you can easily send invites to participants without downloading software or installing any hardware.

Time is of the essence in law enforcement, so we have listed some other time-saving features, ensuring staff and officers spend their shifts protecting and serving their communities and themselves.

Time and money-saving features include:

  • Bookmarking and annotation of key points during or after the meeting.
  • Case management, collaboration, and transfer of interview content.
  • Recording of interviews which can be viewed online or downloaded for offline viewing or sharing.
  • Automatic transcription of the meeting, including timestamps, what was said, and who said it.
  • Inviting silent observers from other parts of the state or country to provide discreet input into interviews or meetings.
  • Audio-only links for participants who want to communicate more privately and discreetly by imitating phone use.

Invest in the wellness of officers today with Mea: Connexus. Learn more about the meeting platform on our website, book a demonstration for your agency or department, and read more about the other great benefits of Mea: Connexus in our brochure.