messenger nameIndustry Leader 

Law enforcement systems continue to demand enhanced access to more types of information than has been traditionally available.  These demands place additional work load on the law enforcement user and budget concerns place limits on how agencies can satisfy these demands with existing work forces.  This is why law enforcement agencies require a modern and sophisticated software package such as OpenFox® Messenger.  More than half of all law enforcement users within the U.S. (including federal, state, and local agencies) rely on CPI’s proven OpenFox® suite of products.  Messenger is used by more law enforcement users than any other workstation software.  No other workstation software provides the same combination of power, ease of use, and information security.  Messenger is a cost effective solution that allows an agency to provide its officers with more information, better information, and more timely information than was ever possible before.

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Unique User Community
CPI has risen to become the premier provider of information technology solutions in the law enforcement and public safety community because we have always closely listened to our customers and valued the feedback we receive from our user community. When you become a CPI customer, you become part of a living and evolving process which directs the path CPI takes into the future.

Familiar Interface

Modeled after standard email software such as Microsoft® Outlook, Messenger is intuitive and easy to use.  As many of CPI’s satisfied customers have remarked, “We don’t need to train our users on Messenger because it is so easy to use.”

Just Like Email

Interface 1
Just like an email program, your messages are organized into folders.  Transactions you submit are stored in your sent folder.  Query responses and unsolicited messages are delivered into your inbox.  The drafts folder lets you save your progress on a form or create a message template, for frequent runaways as an example.

Multiple Monitors?

Forget about swapping between windows to view your responses.  Messenger conveniently displays your list of responses right next to the message text.  Do you have multiple monitors?  You can simply drag a message or form to another monitor.
Interface 2

Share Images And Documents

Messenger works just like an email program, and you can share images and other documents just as easily as you do through email.  The only difference is that Messenger communications Documents 1are secured to the standards of any dedicated law enforcement network, instead of being broadcast over the general Internet.

Want to send a copy of a paper warrant to another agency?  Simply attach the PDF or Word file to the Messenger form.

Issuing a BOLO?  Why not add photos of the individual or car right to the BOLO message?  This powerful feature even allows agencies to share video and audio files with ease.

Case In Point

Computer Project of Illinois, at the direction of the Arkansas Crime Information Center (ACIC), recently installed the Messenger attachment capability.  This capability played a huge part in assisting in the apprehension of two armed robbery suspects.

mug shotOn June 15th, 2012, around 1:00 AM, two armed men robbed a Holiday Inn Express clerk at gunpoint in Bryant, Arkansas.  The getaway car was captured by the hotel security camera.  Bryant Police Department was able to obtain pictures of the vehicle from security cameras and then with the assistance of ACIC, attached the images to an administrative message (known as a “Be on the Look Out For” or BOLO) which was then sent to all surrounding law enforcement.

By 4:00 AM on the 15th, Little Rock PD and Arkansas State Police, using the pictures received from Bryant PD over the Arkansas Crime Information Center system of the vehicle and subjects, was able to identify and apprehend both suspects.

Save Time

Tired of copying information from a response message and pasting it into a form?  Messenger provides links directly in the message text which allow you to:

  • Send a hit confirmation message when you receive an NCIC or in-state hit
    SaveTime 1
  • Respond to an incoming hit confirmation request
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  • Mark an NCIC record as located when the hit has been confirmed
    SaveTime 3
  • Send QR and IQ transactions from NCIC III responses
    SaveTime 4
  • Prefill the demographic data for an enter wanted person from a criminal history

Last Transactions

Did you mistype that last query?  Quickly recall your recently sent transactions with the press of a button.
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Keyboard Access

Don’t want to use the mouse?  Messenger is completely keyboard friendly.  Use keyboard shortcuts to jump between your responses, forms, and a command line interface (QW..NAM/).  Short format queries are designed to run 99% of commonly run transactions with the single press of a key.
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Code Lists

When you select an NCIC code from a drop down list, Messenger immediately displays the text meaning of the code right in the form.  Using Messenger, you’ll never have to guess if you have the right code selected again.
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Codes in Responses

Don’t know what that code in a response means?  Just highlight the code and press F1.  Messenger looks up the code and gives you the text translation.
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Messenger also natively integrates the NICB VinAssist application so that you can decode a VIN to the vehicle make, model, style, and year fields on a form or from a response.

Search for a Code

Looking for the code of a specific gun manufacturer?  Messenger allows you to quickly search for a code based on the text meaning.  Just press Ctrl-F on the field and start typing your search terms.  Messenger eliminates the codes that don’t match your search.  Simply navigate to the correct code and press Enter to populate the form.
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Make It Yours

With so many user selected options, Messenger allows each individual to custom tailor the software to their own unique preferences.  Don’t like the default blue color scheme?  Simply change it to one of the ten available color schemes.  Work in low light environment?  Select the Messenger night-mode option, or have Messenger automatically change to night mode when the sun sets.
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Open Forms with Custom Hot Keys

Tired of hunting through menus for the form you need?  Configure Messenger to automatically open the forms you use most when you log onto the system.  Also, you can create individual hotkeys to open forms with the press of a button.
Function keysShare Your Settings

Want to setup the same look and feel for all users at your agency?  Simply set Messenger up as you like and share your settings with the other users in your agency.
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Help Files

Tired of those giant NCIC and NLETS binders that seem to go out of date every time you print them?  Messenger includes complete electronic copies of the following national standard manuals right in the application.  Best of all, the information in these manuals is updated every time new changes are released.  Messenger always has up to date manuals.  You can browse through the manuals or search them for relevant information.

  • NCIC 2000 Operating Manual
  • NCIC 2000 Code Manual
  • NLETS User Manual
  • NICS Interface Control Document

HelpFiles 1
Forms Link To Relevant Sections

Press F1 on your keyboard from an NCIC form and Messenger directs you right to the relevant topic in the NCIC 2000 Operating Manual.  Pressing F1 from an NLETS form directs you to the NLETS User Manual.

Integrate State Manuals

Your state agency can also integrate their own documents and manuals with Messenger to ensure that information relevant to your job is available at your fingertips.xout manuals

Minimum Specs for OpenFox® Messenger

Several of the versions of Microsoft® Windows™ listed below are no longer officially supported by Microsoft®. While CPI remains committed to supporting its customers and user base to the best of its ability, it may not be possible to provide complete support for ™ Messenger if it runs on an operating system that is no longer officially supported by Microsoft®. To resolve issues, it may be necessary to upgrade the device to a version of Windows™ that is supported. For more information regarding the Windows™ product lifecycle, please consult the following resource available from Microsoft®:

Common Requirements for All Windows Systems

The Windows™ user profile must have write access to the directory paths as explained in the “Local Directory Structure” section

  • Windows 10

    • Same requirements as for Windows 8 plus the following:

    • Microsoft® Windows 10 Home, Windows 10 Pro, Windows 10 Enterprise, or Windows 10 Enterprise 2015 LTSB
    • Microsoft® Windows 10 Mobile, Windows 10 Mobile Enterprise, and Windows 10 IoT Core are not supported
    • 4 GB of System RAM – 8GB is preferred

    Windows 8

    • Same requirements as for Windows 7 plus the following:
    • Microsoft® Windows 8, Windows 8 Pro, or Windows 8 Enterprise

    Note - Windows 8 RT is not supported

    Windows 7

    • Same requirements as for Windows Vista plus the following:
    • Microsoft® Windows 7 (Basic, Home Premium, Business, or Ultimate)
    • 2 GB of System RAM – 4 GB is preferred

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